Introduction

Ace Desserts Limited is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our services, whether through our website, phone, or any other means of communication.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, postal address, and any other contact information you provide.
  • Financial Information: Payment details for processing orders.
  • Order Details: Products ordered, delivery addresses, and any additional instructions related to your order.
  • Technical Data: IP addresses, browser type, and other data related to your interactions with our website.
 
2. How We Use Your Information

We use the personal data you provide to:

  • Process and deliver orders placed with us.
  • Communicate with you about your order or respond to your inquiries.
  • Improve our website and services based on your feedback and usage patterns.
  • Comply with legal obligations or for any other purposes required by law.
  • Manage your account, including any complaints or refund requests.
 
3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: To fulfill the contract when you place an order or request our services.
  • Legitimate interest: For communication, improvement of services, and handling complaints or feedback.
  • Consent: For any marketing communications where you have expressly opted in.
 
4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted third parties, including:

  • Service providers: For processing payments and delivering your orders.
  • Regulatory bodies: If required by law or to protect our rights and interests.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

6. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can ask us to correct any incorrect or incomplete data.
  • Erasure: You can request that we delete your personal data, subject to legal obligations.
  • Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
  • Data Portability: You can request the transfer of your personal data to another service provider.

To exercise these rights, please contact us at: [email protected]

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Ace Desserts Limited
Email: [email protected]
Phone: 01525 630095
Registered address: 1-3 Church Square, Toddington, Dunstable, England, LU5 6AA