Our Commitment

At Delicious Desserts, we take pride in the quality of our products. If something isn’t right with your order, we want to make it right. Please read our policy below to understand how we handle refunds and replacements.

Reporting Issues

Any issues with your order must be reported within 30 minutes of collection or delivery. Please contact us immediately by phone:

  • Your order number or receipt

  • Clear photographs of the issue

  • A description of the problem

What Qualifies for a Refund or Replacement

We will offer a refund or replacement if:

  • You received the wrong item

  • Your order was missing items

  • The product was damaged or spilled during delivery

  • The product quality was clearly substandard

  • There was a significant delay affecting product quality

What Does Not Qualify

We cannot offer refunds or replacements in the following circumstances:

  • Consumed products – We cannot refund items that have been eaten. The product must be available for inspection if requested.

  • Change of mind after ordering

  • Issues reported after 30 minutes without valid reason

  • Incorrect delivery address provided by the customer

  • Customer unavailable at delivery and product quality affected

  • Natural melting of ice cream or frozen products due to transport time or external temperatures

Allergen Information & Disclaimer

IMPORTANT: Food prepared at our premises may contain or have come into contact with the following allergens:

  • Nuts and peanuts

  • Milk and dairy products

  • Eggs

  • Wheat, flour, and gluten

  • Soya

  • Sulphites

We cannot guarantee any product is completely free from allergens due to cross-contamination risks in our kitchen. If you have a food allergy or intolerance, please inform us before ordering. It is your responsibility to check ingredients and notify us of any allergies.

We cannot accept responsibility for allergic reactions if you have not informed us of your allergy prior to ordering, or if you have consumed a product without checking its suitability.

How Refunds Are Processed

Approved refunds will be processed using the original payment method:

  • Card payments: Refunded within 5-10 working days

  • Cash payments: Refunded in cash upon return of the product, or as store credit

  • Third-party platforms: Orders placed via Just Eat, Uber Eats, or Deliveroo must be disputed through those platforms directly

Delivery Issues

If your delivery is significantly late (more than 30 minutes beyond the estimated time), please contact us. We may offer a partial refund or discount on your next order at our discretion. Delays caused by incorrect address information, customer unavailability, or factors outside our control (e.g., traffic, weather) do not qualify for compensation.

Contact Us

To report an issue or request a refund, please contact us:

  • In person: 1-3 Church Square, Toddington, Dunstable, LU5 6AA

  • Telephone: 01525 630095

  • Email: [email protected]

This policy is effective from January 2026. We reserve the right to update this policy at any time.